Processing / Order Status
Information relating to how orders are processed
When will my order ship?
For standard, non-pre-sale/backorder/holiday orders, please note there is an average processing time of 1-5 business days before shipment. If your order is last minute and needs to be rushed, please contact store support as soon as you order or in ad
May I have an update on my order? Has it shipped yet?
Please note there is generally a processing time of 1-5 business days before a standard order ships. However, during periods of high activity (e.g. the holiday period) there could be a longer turnaround and response time. Once an order is fulfilled y
My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?
As may be indicated during checkout, it is likely that all of your merchandise will ship around the same time. Your entire pre-order will generally be held until the pre-sale items are ready to ship. Please check your order confirmation and the produ
Will my pre-order get delivered around the release date?
This is generally the goal, but it is not always possible. The release date and/or estimated shipping window for pre-order or backordered items will be displayed in the product description. These are generally estimates and are subject to change with